Frequently Asked Questions
Your guide to style, service, and seamless shopping.
What are your shipping rates and delivery times?
We offer complimentary standard shipping on all orders over $150 within Singapore. Standard delivery typically takes 2-4 business days, while express options are available at checkout for next-day delivery.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided items are in their original condition with all tags attached. Please note that for hygiene reasons, earrings and intimate apparel are non-returnable.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. As we curate international brands, we also provide a conversion chart to help you find your perfect fit according to Singaporean or European standards.
Which payment methods do you accept?
Vogue Singapore accepts all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and local payment options including PayNow and GrabPay.
Are the products on your site authentic?
Absolutely. Vogue Singapore is an authorized retailer for every brand we carry. We guarantee the 100% authenticity of all designer apparel, accessories, and footwear available in our store.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email notification containing a unique tracking number and a link to our courier's live tracking portal.